You can send us a Whatsapp message when you prefer, without time restrictions.
We are placed in Italy, so if you want to call us, please consider that our time zone is UTC +1.
+ - WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept Paypal and credit cards through Paypal. Wire transfers are accepted also: you have 24 hours to make the payment. We don’t accept cancellations, however, please contact us in case of problems related to the order and we will be happy to find a solution.
+ - How should I take measurements?
CHEST: measure the breast circumference at the point of maximum projection.
UNDER BUST: measure the circumference of the bust just below the breast.
SHOULDER: measure the length from a tip of the shoulder to the other shoulder.
SLEEVES: measure the arm starting from the shoulder to the desired length of the sleeve (wrist, just below the elbow or above).
UPPER ARM: measure the arm circumference at its widest point.
WAIST: measure the waist circumference in its narrowest point.
LOW WAIST: measure your waist circumference about 3-4 inches below the navel.
HIPS: measure the hip circumference at the point of maximum projection.
INSEAM: measure the length from the waist to the front to the back.
+ - How is your size chart calibrated?
Before ordering, compare your measurements with the size chart listed below, and choose the one closest to you. If you have doubts or questions, feel free to ask: this will prevent any problems in advance.
SMALL (SIZE 4-6):
- CHEST 33-35 inches,
- UNDER BUST 28-31 inches
- WAIST 25-27 inches
- LOW WAIST 27-30 inches
- HIPS 34-36 inches
- SLEEVES 28.5 inches
- UPPER ARM 9- 10.5 inches
- SHOULDER 14-15 inches
- INSEAM 30.5 inches
MEDIUM (SIZE 8-10):
- CHEST 35-37 inches
- UNDER BUST 31-34 inches
- WAIST 28-30 inches
- LOW WAIST 31-34 inches
- HIPS 37-39 inches
- SLEEVES 28.75 inches
- UPPER ARM 10, 5-11.5 inches
- SHOULDER 15.5-16 inches
- INSEAM 31 inches
LARGE (SIZE 10-12):
- CHEST 38-40 inches
- UNDER BUST 34-37 inches
- WAIST 31-33 inches
- LOW WAIST 35-37 inches
- HIPS 40-43 inches
- SLEEVES 29 inches
- UPPER ARM 11.5- 13 inches
- SHOULDER 42-43 inches
- INSEAM 32 inches
X-LARGE (SIZE 14-16):
- CHEST 41-43 inches
- UNDER BUST 37-39 inches
- WAIST 33-36 inches
- LOW WAIST 37.5-40 inches
- HIPS 42-43.5 inches
- SLEEVES 29.5 inches
- UPPER ARM 13-14.5 inches
- SHOULDER 17-17.5 inches
- INSEAM 32.5 inches
+ - HOW LONG IS THE PROCESSING TIME?
The processing time is variable. For details, read the item description. We always do our best to respect the delivery time. Generally, we managed to keep our word in the 95% of orders.
We ship from Monday to Saturday morning.
The items ready for IMMEDIATE SHIPMENT, are typically shipped within 1 to 3 business days.
For CUSTOM items, calculate from one week up.
+ - IS YOUR WORKING PLACE SMOKE FREE?
Yes, off course! We work in a smoke-free environment, neat and clean 🙂
+ - HOW DOES SHIPPING WORK?
When you purchase, choose the shipping method you prefer according to your needs: insurance, fast shipment, etc.
No refunds are allowed for lost or damaged packages. For any problems related to the delivery, please contact your local post office.
We ship to the address indicated on the receipt in the purchase order, so please check that is correct: any reshipment will be charged to the buyer and any lost packet lost for this reason are non-refundable.
If you want the package to a different address, write it in the notes when you ordering
(please don’t write it in private, otherwise it risks getting lost in the messages box).
+ - How the packaging is?
The shipping costs include transportation via Poste Italiane, plus the packaging of the parcel: unless agreements or big amounts and dimensions, items are shipped by padded envelope and protected by a transparent plastic bag.
I like to personally thank all my customers with a handwritten message.
+ - How long is delivery time?
Delivery time is variable.
Around the holidays, especially during the Christmas season, take longer to arrive, so I suggest you to do the order some time in advance.
+ - How long is delivery time?
We believe that a good communication is the base of the relationship between seller and buyer, and that the happiness of those who choose one of our “creation” is above all!
We always try to be very thorough in our descriptions and measurements of each item, but are also happy to answer your questions and, if necessary, to send more photos.
But if for some reason you are not satisfied with your purchase, please contact us immediately and we will be ready to listen to you to solve the problem as soon as possible. We would only like to point out all items are handmade and sometimes it happens not to notice a few flaws.
If you have decided to send back the package, please contact us within 7 days of receipt, and resend the items within 15 days of delivery.
However, we are willing to accept the return or exchange for an article in the following cases and in this way:
– If you select the wrong size, we can resend the article in the correct size after receiving the other back, but the shipping costs are at your expense;
– If you requested a custom order and the measures you sent are not correct, we can change or redo the article, but the cost of work and delivery are at your expense;
– If you requested a custom order and the measures you sent me are correct, we will be willing to replace or redo the article at our expense.
+ - HOW DO I RETURN OR EXCHANGE MY ORDER?
The returned item must be in its original condition, and must never been worn, washed or damaged in any way.
Please send the article back to the following address:
ARTEMISYA DESIGN at FLAVIA CAMILLETTI
Località Les Condemines n° 29
11020, Saint-Christophe (AO) – ITALY
+ - HOW DO I HAVE TO TAKE CARE OF FABRICS?
Elastic fabrics like lycra, cotton and synthetic jersey, lace and micro mesh, can be washed in a washing machine at 30°C. Avoid washing with items with zips or hooks (for example bras and belts), because they might become entangled. Don’t iron or bleach. Air dry.
The glittery fabrics lose a lot of glitter during use and the first wash: don’t worry, it’s normal. The sequined or laminates fabrics lose less.
Other special fabrics like lacework and handmade or vintage doilies, velvet, brocade and jacquard, or the garments with fringes or special finishes, should be washed by hand in cold water or dry.
Professional sets (especially bras and belts), should be dry-cleaned or at most by hand in cold water, squeezed very little and allowed to air dry.